How can we help?

Nothing – shipping is free on every order, with no minimum. Every parcel comes with a tracking number.

Fast! Most orders arrive within 2–3 business days – always with free tracking. You can track your order anytime.

Custom photo kits are made just for you – and they arrive in 2–3 business days, too.

As soon as your order ships, you will receive an email with your tracking number. It can take a few days until the first tracking update appears. You can also check it on our order tracking page.

We ship from more than one warehouse, so larger orders can arrive in separate parcels. Shipping stays free for every parcel – the rest is on its way.

Please check your mailbox, porch and with your neighbors first – and your local post office, in case a notice was not left. Still missing? Email us at support@diamondpainting24.com and we will help.

Yes – please email us as soon as possible. We can update the address as long as your parcel has not shipped yet.

Please check your spam or promotions folder first. If it is not there, email us with your name and we will look it up for you.

• Pre-printed adhesive canvas with a numbered grid
• All the resin diamonds you need, sorted by color
• Applicator pen, wax pad and sorting tray
• Easy instructions

Square diamonds fit tightly together for a sharp, full picture. Round diamonds are a little easier to place and give a soft sparkle. Compare them here.

Not at all – if you can match numbers, you can do it. No art skills needed. Our step-by-step guide shows you how.

It depends on the size and detail. A small painting can take a few relaxing evenings, larger designs a few weeks – go at your own pace.

Press the diamonds down firmly, then use a diamond painting sealer or clear craft glue if you like. Once dry, it is ready to frame and hang.

Yes, most kits are great for kids aged 8+ with adult supervision. The diamonds are small, so please keep them away from little ones.

Just email us within 30 days of receiving your order and tell us which colors are missing – we will send them to you free of charge.

We are sorry! Please email us right away with a photo, and we will send a replacement or refund you – whichever you prefer.

Spills, pets, little accidents – it happens. If your kit gets damaged while you are working on it, contact us and we will replace it.

Yes – every order comes with our 30-day money-back guarantee, sale items and personalized photo kits included. Not happy? Just email us within 30 days of delivery and we refund you in full. Full details in our refund policy.

Bright, sharp photos where faces take up a good part of the picture. Phone photos work great – just use the original, not a screenshot.

Of course. Email us at support@diamondpainting24.com – before or after ordering. For a full review of your photo before we print, add our Photo Check – before checkout or even after you have ordered.