FAQ

If you haven't received an order confirmation, please check your email address, spam folder, and ensure the order process was completed correctly.

As soon as we have received your order and payment, we will process your order and print the designs and pack the accessories. It can take up to 5-7 working days until we have handed over your parcel to our supplier.

Please note: After we have handed over your parcel to our supplier, we can no longer influence the delivery. However, our logistics partner always does its best to ensure that your parcel reaches you as quickly as possible.

Unless otherwise stated in the respective offer, delivery will be made within 7-10 working days after production of the product and after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction). Please note that products with a customized design are individual items and we need 10-14 working days to deliver them.

Please note that there is no delivery on Sundays and public holidays.

All our images are only produced for you after you order them, and we receive a large number of orders every day. On the one hand, this is great because we know that you like our images, but on the other hand it creates a very large queue of print orders. In addition, the customized images have to be processed by our designer, which means additional waiting time. Currently it takes about 5-7 working days for your image to be handed over to our shipping service provider.

As soon as an order is announced to the shipping service provider, i.e. the product goes into production with us, the customer receives an automatic shipment notification. The consignment number is therefore already provisionally available and is updated as soon as the shipping partner has collected the parcel. Please note that there may be a delay of a few days before the customer's consignment status is updated and that this is merely a simplified representation of the complex production and delivery process.

If the status hasn't changed after 7 days, contact us for assistance.

The following may be reasons why your parcel has not arrived:

1) The address is incomplete or incorrect

2) The parcel or packaging has been damaged and needs to be repacked

To find out who has taken delivery of your parcel, make sure that your consignment status says "delivered".

In our experience, suppliers or postmen forget to leave a collection note. In this case, please contact your local post office. You can collect your parcel there using your ID.

In order to meet the high demand, we store our products in several warehouses. Therefore, products are always packed and dispatched individually. Although we send several parcels, the shipping costs are of course always free of charge for you, even for larger orders.

There may be the following reasons why the parcel has been returned to us:

1) The delivery address is unknown

2) The storage period at the branch or Packstation has been exceeded

3) The recipient cannot be identified

Of course that's not nice and we apologize to you very much! Please just let us know by email at support@diamondpainting24.com and we will find a solution as quickly as possible.

In our online shop, you will only find items that we have in stock for you. It can happen that particularly popular items, variants or sizes are sold out after a short time. Take a look around - you're sure to find a first-class replacement in our range.

No, we don't believe in charging shipping costs. That's why we provide free shipping on every parcel. Additionally, each shipment includes a tracking number so you can monitor its progress.

There's no minimum order value in our online shop! We appreciate every order you place.

If you have a new address, please notify us promptly so we can update the delivery address before shipping. Once the goods have been shipped, unfortunately, we can't make any changes.