CONTACT US

We’re here to help

Real people, friendly answers. Most questions are answered in a minute below – or send us a message and we’ll reply within 48 hours.

  • Reply within 48 hours
  • No robots – real people
  • We make it right

Send us a message

Real people read every message and reply within 48 hours.

Something damaged or missing? Tell us which colors or parts – a photo helps, you can send it when we reply.

  1. We read your message – no robots, real people.
  2. You get a personal reply within 48 hours.
  3. If anything went wrong, we make it right.

Maybe your answer is already here

    How much does shipping cost?

    Nothing – shipping is free on every order, with no minimum. Every parcel comes with a tracking number.

    When will my order arrive?

    Fast! Most orders arrive within 2–3 business days – always with free tracking. You can track your order anytime.

    Some diamonds are missing. What should I do?

    Just email us within 30 days of receiving your order and tell us which colors are missing – we will send them to you free of charge.

    My kit arrived damaged or I got the wrong item.

    We are sorry! Please email us right away with a photo, and we will send a replacement or refund you – whichever you prefer.

    Can I return my order?

    Yes – every order comes with our 30-day money-back guarantee, sale items and personalized photo kits included. Not happy? Just email us within 30 days of delivery and we refund you in full. Full details in our refund policy.

    • Free shippingOn every order – no minimum.
    • Everything includedCanvas, diamonds, pen, tray and wax.
    • Free “Oops” replacementSpills happen – we’ll send you a new kit.
    • Real people, happy to helpEmail us – we reply within 48 hours.